Verizon Teams with NICE to Deliver New Cloud-Based Customer Care Solutions

I’m very happy to share with all of you the details of an announcement we made this morning - Verizon is teaming with NICE to offer an advanced suite of cloud-based Virtual Contact Center services.

Nine out of 10 of the world’s leading financial firms and countless other world-class businesses rely on Verizon’s Contact Center solutions to strengthen their customer relationships.  Verizon selected NICE CXone, after an extensive review of the players in the market, to build on their successful track record by accelerating delivery of innovative customer care capabilities as part of their strategy to provide enterprise cloud solutions for multinational and government customers worldwide.

Bringing NICE’s award-winning cloud platform and deep experience with highly satisfied customers to Verizon’s world-class suite of Contact Center solutions will help to accelerate cloud-based customer contact solution adoption.  Together with Verizon’s global reach and world-class sales and service teams, we will be able to shape and meet the growing demand for these compelling and cost-effective customer-facing capabilities.

This is a very exciting partnership for NICE, and one that is a clear indication of our unparalleled market leadership.

You can read the full press release here.