What Contributes to the Cost of a Contact Center

This post by Greg Smart first ran on May 17.

People frequently ask me how much the technology costs to successfully run a contact center. What I find interesting about this question is that people often think that the technology component of running a contact center is one of the largest portions of the total cost of operation...but it isn't.

Experience has shown time and time again that there are four broad categories of costs in running a contact center business. Those four categories are: Read more >;>;

 

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