Transforming Customer Experiences

The NICE inContact Blog

The Cloud CAN be Trusted...

On January 6, 2009, suffered a 40 minute outage that was determined to be caused by a hardware failure. The automatic failover apparently didn't work, but the technical staff performed a manual failover and things were back up and running quickly. It is unfortunate that outage like this happen. But they are inevitable. SaaS providers like...

SaaS is Growing...

Recently, I have been impressed by the number of clippings I have seen that extol the virtues of SaaS. Obviously, I am a big believer in the benefits of SaaS and how it can reshape the way companies deploy value added software and applications. So, it is nice to get reinforcement from the likes of...

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