NICE inContact chosen for promoting and driving diversity inclusion and measures helping transform technology culture
“Being included in the Shatter List requires a holistic and active commitment to creating inclusive cultures from the executive level all the way down to entry positions,” said Cydni Tetro, president of the Women Tech Council. “The best practices these companies are developing and implementing to actively champion women boost the teams and individuals in their organization, while simultaneously helping shatter the glass ceiling for the entire technology industry.”
In making the list, NICE inContact was evaluated and scored against hundreds of technology companies on executive engagement, company programming, community investment and women’s or D&I (diversity and inclusion) groups. All data was gathered from 10 secondary data sets and required active demonstration of visible activities at all levels of the company showing commitment and progress in these four areas.
“Core to our success has been building an inclusive, supportive culture which gives a voice to each and every employee,” said Paul Jarman, CEO of NICE inContact. “Our industry thrives on creating experiences where diverse input and perspectives are valued – we’ve applied that to how we build experiences at NICE inContact. We’re pleased to be able to work with the Women Tech Council to further the cause of equal opportunity in technology, so we can collectively shatter that glass ceiling.”
NICE inContact was recognized for its support and promotion of women in the technology industry. Criteria included:
- Executive engagement – Executive leadership support and sponsorship of the WIT committee and community outreach to support diversity.
- Company programming – A WIT (Women in Technology) committee dedicated to supporting diversity throughout the company.
- Community investment – Sponsorship of Women Tech Council, and participation in STEM (Science, Technology, Engineering and Mathematics) mentorship activities such as SHE Tech and on-site STEM events.
- Women’s group – Active involvement the WTC Best Practices Forum and supporting women internally throughout the organization, including locations in Bolivia and India.
This recognition by the Women Tech Council comes in a series of accolades that highlight the company’s commitment to providing NICE inContact CXone, the world’s #1 cloud customer experience platform, to customers and partners. Most recently, NICE inContact CXone ranked first overall in Ventana Research’s Cloud Value Index, was named Best New Technology Solution by the ICMI Global Contact Center Awards and earned the Gold Stevie® Award for the New Product or Service of the Year - Software - Relationship Management Solution category, for The 16th Annual American Business Awards®. NICE inContact is recognized as a market leader by five industry analyst firms including Gartner, Ovum, IDC, Frost and Sullivan and DMG. NICE inContact was placed in the leader quadrant in the 2017 Gartner Cloud Contact Center as a Service (CCaaS) Magic Quadrant and has been named a Leader every year since this Magic Quadrant’s inception in 2015.
For more information about careers at NICE inContact, visit http://www.niceincontact.com/call-center-software-company/careers. To learn more about the Shatter List, visit www.womentechcouncil.org.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, DMG, and Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
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