SALT LAKE CITY, March 11, 2013 -- inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a premier travel services company has selected inContact as its enterprise-wide solution that virtualizes four global contact centers with 200 agents in the U.S., Europe and Asia Pacific.
The company wanted to connect all their sites via a centralized platform that supported routing customer calls to agents between locations around the world. With the previous solution, agents experienced quality issues with telecommunications that impacted agent effectiveness and system-wide reporting. The company’s goal was to increase the productivity of their sales agents and enhance the experience they provide to their travel customers.
inContact will deliver a unified cloud solution that provides connectivity, visibility and reporting across the company’s worldwide contact center operations. The combination of cloud contact center software plus inContact’s international telephony network provides the most flexible call routing options with the best possible contact quality.
“One of inContact's most powerful advantages is that we are the only cloud contact center provider that is also a carrier,” said Paul Jarman, CEO of inContact. “This means our customers get the benefit of our deep telephony expertise as well as cloud contact center best practices. With network facilities in the US, UK, Hong Kong and the Philippines, we can offer complete follow-the-sun coverage for our multi-national enterprise customers.”
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inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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