inContact Call Center Software Solutions for 2-1-1 Crisis Management

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Overview

When a crisis hits nationwide 2-1-1 contact centers need to be available 24/7 to provide guidance and support to people in need. inContact call center solution gives 2-1-1 centers the ability to adapt to the increase in call volume, the flexibility to answer calls anywhere at any time, and deliver real time metrics to manage the call center and agents for better response times that will increase the customer experience during a disaster.