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4-Minute Tour: NICE inContact CXone Cloud Contact Center Software

4-Minute Tour: NICE inContact CXone Cloud Contact Center Software

Overview

Transform Your Contact Center with the Cloud 

If your contact center remains anchored to a on-premises system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes: 

  • Digital-first omnichannel routing and automatic call distribution (ACD)
  • Ability to change contact flows on the fly with graphical studio tool
  • Easy CRM integration with screen pops and data-driven routing
  • Customer self-service with AI chatbots and cloud Interactive Voice Response (IVR)
  • Fully integrated workforce optimization: quality, recording, forecasting, scheduling, and KPI performance dashboards
  • Advanced speech / text analytics and customer feedback surveys
  • Global low-latency telephony: SIP and other carrier options
  • Security certifications for contact centers: PCI, HIPAA, GDPR, and FedRAMP