Update your browser to view this website correctly. Update my browser now
This content has been replaced with an updated version that you can access here.
Match Customers to the Right Agent Every Time
Build a strong core for your contact center operations using CXone ACD. Our skills-based routing approach lets you optimize interactions by delivering your customers to the right agent or method of service quickly and effectively, regardless of contact channel.
An easy-to-use interface lets you manage queues, monitor interaction quality, communicate with agents, generate custom reports to help in agent performance and customer experience improvement, and much more.