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NICE inContact CXone ACD: The Foundation For Call Center Success
Overview
Match Customers to the Right Agent Every Time
Build a strong core for your contact center operations using CXone ACD. Our skills-based routing approach lets you optimize interactions by delivering your customers to the right agent or method of service quickly and effectively, regardless of contact channel.
An easy-to-use interface lets you manage queues, monitor interaction quality, communicate with agents, generate custom reports to help in agent performance and customer experience improvement, and much more.
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NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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