Overview
Match Customers to the Right Agent Every Time
Build a strong core for your contact center operations using CXone ACD. Our skills-based routing approach lets you optimize interactions by delivering your customers to the right agent or method of service quickly and effectively, regardless of contact channel.
An easy-to-use interface lets you manage queues, monitor interaction quality, communicate with agents, generate custom reports to help in agent performance and customer experience improvement, and much more.
NICE CXone Omnichannel Routing Brochure (PDF)
Seamlessly connect customers to the right agent across any channel with NICE CXone.
ACD/IVR Overview Demo (Video) | Call Center Software
NICE CXone ACD/IVR ensures customer requests are resolved with self-service or quickly routed to qualified agents. It provides a universal queue for real-time interaction management, and a consolidated interface with a seamlessly integrated IVR for routing strategies across all supported channels. Unlike complex competitor solutions, CXone ACD/IVR enables anyone from business user to workflow programmer to optimize routing and queueing in changing business situations.
Choose the Right Cloud Contact Center Solution (PDF)
Criteria to use when evaluating and choosing a cloud contact center vendor.