NICE inContact CXone ACD: The Foundation For Call Center Success (Video)

Overview

Match Customers to the Right Agent Every Time

Build a strong core for your contact center operations using CXone ACD. Our skills-based routing approach lets you optimize interactions by delivering your customers to the right agent or method of service quickly and effectively, regardless of contact channel.

An easy-to-use interface lets you manage queues, monitor interaction quality, communicate with agents, generate custom reports to help in agent performance and customer experience improvement, and much more.