NICE inContact CXone ACD/IVR Optimizes Real-Time Interaction Management

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Overview

NICE inContact CXone ACD/IVR ensures customer requests are resolved with self-service or quickly routed to qualified agents. It provides a universal queue for real-time interaction management, and a consolidated interface with a seamlessly integrated IVR for routing strategies across all supported channels. Unlike complex competitor solutions, CXone ACD/IVR enables anyone from business user to workflow programmer to optimize routing and queueing in changing business situations.