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Adapting with an agile cloud contact center (Goodwill San Antonio - Business Services)

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Discover how Goodwill San Antonio partnered with NICE inContact to elevate their Contact Center Outsourcing solutions - creating an agile, scalable, and portable call management system that can easily adapt without being impacted by on-premise hardware/software requirements. See how the organization has developed IT solutions to address issues in real-time as well as customized various tools for reporting, operational, and scheduling uses.