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Customer Stories

Aetna Taps NICE inContact CXone in Developing Program

Overview

Aetna’s Medicare Transition Services was weary of being at the mercy of its previous vendors’ limitations and time frames. But the move to NICE inContact’s CXone cloud CX platform has brought the group new-found flexibility, modernization and control. It’s also enjoying CXone’s agility and flexibility, especially as the program grows and implements new applications. 

Customer Stories

CXone Cloud Platform helps Bridgevine Boost Sales (PDF)

Managing digital sales for high-value brands, Bridgevine needed a unified contact center platform with superior technology to consolidate its contact centers and improve disaster recovery capabilities. The company found all that and more - including improved productivity, rising CSAT scores and an increase in sales—when it moved to the CXone cloud contact center CX platform.

Customer Stories

CXone Helps NeoNova (PDF)

NeoNova Continues to Build Capabilities, CX and Trust with CXone Flexibility, efficiency and visibility have all been happy outcomes of NeoNova’s decision to move its contact center to the cloud and CXone, and both the customer experience and agent engagement are on the rise. But its new-found disaster recovery capabilities have also brought peace of mind: With CXone, NeoNova can now re-establish its contact center any time, anywhere, without missing a beat.

Customer Stories

CXone Solutions Empower Omega World Travel (PDF)

Omega World Travel’s move to the CXone cloud platform has given its contact centers the scalability and ease of use they needed. And with CXone’s flexibility, the company can attract and retain top talent worldwide. Most impressive, perhaps, is Omega’s use of CXone APIs for data integration with its proprietary Omegalytics platform and even Amazon’s Alexa—non-stop visibility that empowers the company and its customers.