Improve agent productivity and satisfaction with CXone Agent for Salesforce® by eliminating application switching and providing easy access to workforce engagement features and notifications. Contact center agents seamlessly access workforce engagement functionality--including shift bids, vacation requests, quality evaluations and coaching--without leaving their Salesforce Console.
Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment
For contact center agents, more is more when it comes to customer information. With NICE inContact CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer’s profile and history before they pick up!
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.