Agility from the start: Identify early signs with built-in adaptability

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Overview

Over the past year, many contact centers were forced to make quick decisions about critical issues. Strategic leaders have now begun building in adaptability so they can anticipate issues and be more prepared (and less reactive) moving forward. This includes learning how to spot – and quickly act on – early warnings before they impact customer service. Webinar led by industry expert Tamsin Dollin, Senior Product Marketing Manager at NICE inContact.