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CXone Cloud Platform Helps Provide Speedy Response to Data Breaches

Overview

Because data breaches are random, occurring without warning, immediate communication and damage control are critical for companies and their customers. That’s when AllClear ID leaps into action—establishing 800 numbers and ramping up thousands of agents in a matter of minutes. NICE CXone cloud platform also enables the company to reroute call volumes and make adjustments in real time—any time, from anywhere with the touch of a phone. Says All Clear ID’s Workforce and Delivery Partner Manager, Erin Lewis Freeman: “It’s quick, it’s easy, and the solution is always with me.”

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Focus on Customer Experience Pays Off

Customer service is central to Global Industrial’s business model: The company sells more than 1,000,000 industrial and business products through its website, corporate sales and catalogs to businesses throughout North America. To optimize its effectiveness, Global Industrial focuses on customer and agent experiences—and, having moved to NICE’s CX cloud platform, takes full advantage of real-time analytics and metrics. As a result, important KPIs continue to improve: Call handling wait times are down; satisfaction is up!  

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NICE CX Solutions Power Young Energy's Customer Service (Video)

As a provider of electricity to homes and businesses in Texas, Young Energy has made customer service a priority. The company’s long partnership with NICE—and the move to the CX cloud experience platform and solutions—has enabled it to continue building and refining its efforts. From forecasting and scalability to agent performance and customer satisfaction, Young Energy has seen improvement at every turn, especially in the metrics that matter the most. The company’s billing and CRM platforms have also been integrated, enabling Young Energy to serve its customers even better.  

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CXone Helps Call Centers Provide Seamless Service

See how NICE CXone helps Superior Contact / TeNet Worldwide, a call center outsourcing provider, give seamless customer service experiences.