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CXone Cloud Platform Helps Provide Speedy Response to Data Breaches

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Because data breaches are random, occurring without warning, immediate communication and damage control are critical for companies and their customers. That’s when AllClear ID leaps into action—establishing 800 numbers and ramping up thousands of agents in a matter of minutes. NICE inContact’s CX cloud platform also enables the company to reroute call volumes and make adjustments in real time—any time, from anywhere with the touch of a phone. Says All Clear ID’s Workforce and Delivery Partner Manager, Erin Lewis Freeman: “It’s quick, it’s easy, and the solution is always with me.”