NICE inContact Helps Appriss Deliver on its Mission of "Knowledge for Good" (Free Download)Download PDF
The Appriss formula is a powerful one: Use technology to do good. The data analytics company provides data and platforms for solving tough issues plaguing business and society around the world. The company’s 55-agent contact center, which handles more than 30,000 calls monthly—24 hours a day, seven days a week, 365 days a year—needed technology that would raise visibility, service levels, productivity and efficiency. Moving to the CXone integrated cloud platform and solutions has achieved all that and more for Appriss.