Contact Center WFO: BAYADA Streamlines Workflows with CXone While Undergoing Tremendous Growth

Download PDF

Overview

The Rx BAYADA Needed: CXone

Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE inContact and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.