What if your contact center could build a productive and distributed workforce – onsite, at home, nearshore and BPO? Or conquer surprise disruptions without team burnout? Or capitalize on new opportunities with a broad mix of service options to reach more customers and serve them faster? Get agility tips for how to accomplish these objectives and prepare for whatever lies ahead. Webinar led by industry experts Cheryl Helm, Helm Communications, and Chris Bauserman, NICE CXone.
Coach and engage remote agents
Hear best practice tips on how to coach and engage your agents- no matter where they are.
NICE CXone Interaction Analytics demo
Watch how NICE CXone Interaction Analytics lets you track trends and drivers of satisfaction across 100% of your customer interactions.
Fueling loyalty with digital
A leading transportation provider is driving customer loyalty with smart digital conversations.