The Cloud Gives Contact Centers Room to Grow

Watch Video
Video - Cloud Contact Center Benefits


Control Cost and Raise Quality in the Cloud

When it comes to choosing a contact center platform, you have two options: premises and cloud. Outdated premises-based systems require major upfront investments in hardware, software and the human resources to manage and maintain both. And don’t forget the added investment when that hardware and software become obsolete.

Alternately, the pay-as-you-go nature of a cloud contact center solution removes the headaches and overhead expense of system management and maintenance. With NICE inContact CXone, the world’s #1 cloud experience platform, customers see substantial cost savings and significantly more streamlined and scalable operations and IT processes.