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The Cloud Gives Contact Centers Room to Grow

Overview

Control Cost and Raise Quality in the Cloud

When it comes to choosing a contact center platform, you have two options: premises and cloud. Outdated premises-based systems require major upfront investments in hardware, software and the human resources to manage and maintain both. And don’t forget the added investment when that hardware and software become obsolete.

Alternately, the pay-as-you-go nature of a cloud contact center solution removes the headaches and overhead expense of system management and maintenance. With NICE inContact CXone, the world’s #1 cloud experience platform, customers see substantial cost savings and significantly more streamlined and scalable operations and IT processes.

Video - Cloud Contact Center Benefits
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CXone Contact Center Solutions (Video) | Call Center Software

Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)

White Papers

The U.S. Contact Center Decision Makers’ Guide

Research analysis from annual study of contact centers’ performance, operations, technology, and HR aspects.