Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

Boosting Agent Trust in Your QA Program Using Customer Feedback

Boosting Agent Trust in Your QA Program Using Customer Feedback

Overview

What if you could remove subjectivity completely from the process? Much of the subjectivity arises from questions regarding customer perceptions and opinions. A well-conceived and executed feedback program captures customer insights and can remove most, if not all, of the subjectivity in the QA process.