Bridgevine Sees Impressive Metrics, Cost Savings with CXone

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Overview

Florida-based Bridgevine definitely had a disconnect. Although it had built an impressive portfolio of client brands, its contact centers were operating on an outdated platform, which lacked visibility, functionality and the ability to support a disaster recovery plan. But since its move to NICE inContact, the company has unified its contact centers on the CXone cloud CX platform—a change that continues to drive revenue and customer satisfaction up while driving costs down.