Webinars

Webinar: Cloud Contact Center Solutions: Building a Business Case

Overview

You know the organization needs a cloud contact center solution, but the buying committee might not understand the benefits your proposed solution would deliver. A proven tactic in “getting to sign-off” is to build a compelling business case. Join us and learn this strategic process, as well as the four key components to include in your presentation.

White Papers

Cloud-based Contact Center Solutions (PDF)

While it is possible to deliver a great personalized experience to customers without technology when a company is small, it is not as easy once the business gains scale. When this occurs, it is time to transition from an informal service/sales organization to a more structured operating department that utilizes best practices and systems to achieve company goals cost effectively. This paper will help Operations and Contact Center leaders build a compelling business case to make the needed investments in the contact center.

Webinars

Top Contact Center KPIs (Webinar) | Call Center Software

Did you know that using the right KPIs can drive your contact center performance? Top KPIs deliver more than data —and can optimize the benefits you get from them, including raising the bar in every critical area, from productivity and compliance to quality and customer satisfaction.  

White Papers

NICE CXone CX Transformation Benchmark - Study 2018 (PDF)

The results are in! Our 2018 CX Transformation Benchmark surveyed 2,400 consumers across the UK, US and Australia about their most recent customer service experiences, including 11 different channels, both agent-assisted and self-service — over 4,600 total interactions. What did we find out? Consumers expect more and they’re ready to buy more from companies that deliver a great experience every time.