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At Bupa, the customer service advisors for Private Medical Insurance were moving from multiple systems to a single system and needed a solution to guide employees through the transition without any negative impact on customers. They selected Panviva’s SupportPoint to provide application guidance for each user to ensure their usual excellent levels of customer service. Bupa has since rolled out SupportPoint to their call centers, to clinical and provider services, and also to their claims and enrolment departments.