interactions live banner

White Papers

Checklist: Managing Work-from-Home Agents


As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality. NICE inContact has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.