Contact Center Performance Data Visibility: City Furniture Goes Deep with NICE inContact CXone

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Overview

With consistently inaccurate information from its premised-based system, the company's contact center never really knew how it was doing. Quality management was an issue, too, and agents were often in the dark regarding their own performance. But with NICE inContact and its integrated CXone solutions and platform have come reliable data and deep visibility into performance. For City Furniture, that's meant significant improvement in productivity, efficiency and service quality!