Cloud Contact Center: Customer Centricity with Greater Agility & Less Cost
Overview
This report illustrates the top factors driving companies to invest in a cloud-based infrastructure, and the results associated with this strategy. Don’t miss the three sets of vital capabilities that help organizations maximize returns from investments in cloud technology.
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NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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