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Contact Center Business Consulting from inContact

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inContact’s Business Consulting Office (BCO) helps contact centers overcome their most pressing business challenges while increasing efficiencies and expanding return on investment (ROI).  Through detailed consultations, customers are able to optimize their contact center and maximize their returns from the recommendations and guidance of the BCO team.  Each engagement focuses on three core areas:  Customer Experience, Agent Experience, and ROI; thus providing enterprise-wide improvements that elevate the entire organization.