Contact Center Modernization: Moving Beyond Phone Calls

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Overview

Now more than ever, you need to meet your citizens where they are. You need to be ready for digital connection, like chat, text and social media. 

Beyond a better citizen experience, digital engagement is a game-changer for contact center efficiency, resource maximizing and strengthening resilience. 

With CXone — the industry’s first-and-only true cloud contact center solution to receive FedRAMP authorization to operate — you can handle growing call volume with top efficiency and resilience. Discover how.