Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers.
Topics to be discussed
- Customer service apps
- Website / FAQ improvements
- Reducing contact volumes
- Self-service improving advisor engagement
- Top tips from the audience
In this webinar, we will provide you with a range of ideas that will help you to maximise the value of your self-service and reduce workload in the contact center.
2018 NICE inContact Customer Experience (CX) Transformation Benchmark (Infographic)
Consumers are driving customer experience based on their experiences and perceptions. In fact, they’re transforming CX and its role in a brands competitive edge. They have a lot to say—and many have strong opinions. The results of our groundbreaking study of 2,400 consumers who reported on 4,600 recent transactions provide contact centers with important markers and milestones in the customer journey. One thing is clear: Your customers are in charge, and your contact center needs to respond!
White Paper: Effortless Service, Happier Customers
Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service.
What’s Wrong with Customer Self-Service? (PDF)
Understand why self-service isn't meeting customer needs and how to make improvements.