Webinars

Contact center transformation: It's time to deliver a better experience

Overview:

Listen in as government and IT experts discuss constituents’ accelerated expectations around digital service – and how your organization can take the next step in improving digital experiences and empowering teams to deliver on your agency’s mission.

What you can expect

  • Discover how chatbots can help teams tackle new demands and workloads.
  • Explore how AI and automation can help improve citizens’ digital experiences.
  • Learn how intelligent tools can help empower agents to deliver on agency missions
White Papers

Mini Guide: Journey Mapping the Digital Experience and Journey Mapping Template

Discover the importance of understanding the customer’s entire digital journey with your brand in this insightful mini guide with CEO of Experience Investigators Jeannie Walters, in partnership with our experts at NICE CXone.

White Papers

State of contact center transformation in the new digital world (ContactBabel)

Agent roles expanded along with customer channel choices during digital transformation. Customers chat, text, or call, and they expect you to know them after those interactions. Contact center agents must build connections at every step in a customer’s journey, in every channel.

White Papers

The ROI of operationalizing data to boost customer success results from Aberdeen Strategy & Research

Wondering how to use data to improve your CX? Check out Aberdeen’s latest research on best practices and innovations that will help you use real-time data to empower agents and drive more revenue.