Webinars

Conversational AI: Use cases in customer care

Overview

Conversational AI isn’t just transforming customer service – it’s giving the contact centers who adopt it a competitive edge. How? By increasing revenue, retention rates and recommendations. Watch this 15-minute video to learn more benefits of this technology and discover some of the trends driving it.

Webinars

Digital dividends: The payoff of digital-first service and pitfalls of failing to pivot

In the past 12 months, customer-initiated digital interactions have exploded. And COVID-19 continues to intensify the demand for integrated, seamless digital CX. Is your contact center capable of delivering the digital-first service customers now expect? Find out how easy it is to transition to a fully integrated digital platform – and discover the payoffs of doing so during this webinar presented by industry experts.

Webinars

Customer convenience: Strategies that give you a competitive edge

When it comes to customers, the bar for CX is higher than ever. Customers want amazing service – and if your contact center doesn’t provide it, you’ll hear about it. Enter the Convenience Revolution, where leaders are dumping outdated platforms in favor of delivering the low-effort, friction-free experiences customers now demand. This webinar also shares six principles you need to know to gain the competitive advantage when making this powerful transition.

White Papers

The Power of Emotion in Customer Service

Great customer service and customer experience go hand in hand. And, with more companies competing on the basis of customer experience than price or product features these days, it’s clear that making customers happy isn’t just a good idea, it’s a necessity. With the right digital customer service platform, every company can offer faster, more results-driven service cut costs and increase revenue by making more customers happy. Read this eBook to learn more.