Contact Center Customizable Solutions Boost Engaging Solutions’ Success

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As a management consulting firm that provides contact center services to clients in the managed care sector, Engaging Solutions found that working with complicated data from state agencies and clients’ on-premise systems required some out-of-the-box thinking. Collaborating with NICE inContact and another partner, Spice CSM on a customized, automated solution, the company was able to complete a major client project in just 90 days—and achieve additional improvements in productivity and efficiency.