In working with college and university clients and their students, ECSI saw the writing on the wall: Students didn’t like making phone calls. They wanted a different channel, one that was faster and easier.
CXone Advanced Chat has made the grade: Client/student satisfaction is up, productivity has soared and costs continue to fall.
CXone Helps Fossil Group Performance Leap Forward (PDF)
What happens when your company is a global fashion accessory powerhouse—but the software solutions for your 17 contact centers worldwide are completely out of style? Fossil Group turned to NICE inContact CXone to unify its contact centers on a single cloud platform, which continues to provide a host of advantages, from empowered agents to better reporting and performance to increased customer satisfaction.
Service Design: How to Improve Experiences at a Reduced Cost
The contact center contains within it, all the information required to greatly improve the customer experience. However, with low budgets being a common problem, many contact centres struggle to use this information and redesign their services to better the customer experience. In this webinar, we present cost-effective strategies on how to improve the service that you offer to customers at key moments in their experience and add great value to your operation.
Give your managers more streamlined control
With unified administration, you’ve got more control and a simpler way to manage your contact center.