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CXone Agent for Microsoft Dynamics datasheet

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Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Microsoft Dynamics displays contact handling controls, along with contact and customer information, in a single, unified interface—their Microsoft Dynamics Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Microsoft Dynamics deploys in hours and scales as your business needs evolve.