Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Microsoft Dynamics displays contact handling controls, along with contact and customer information, in a single, unified interface—their Microsoft Dynamics Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Microsoft Dynamics deploys in hours and scales as your business needs evolve.
Best Practice: Exploring the Future of your Contact Center
Looking to modernize and update your existing contact center? Hear from NICE inContact Customer, Aetna on how they took on the daunting task of redefining their contact center operations.
Best Practice: Empower your Agents w/ Performance Management
Learn how giving your agents visibility into their individual and team goals can drive enormous motivation and productivity. Hear from NICE inContact customer, NeoNova on how implementing performance management capabilities gave their agents the extra edge.
Contact Center KPIs (Webinar)
Want to keep critical call center service levels top-of-mind? Discover what you can do with CXone and Amazon Alexa! In this webinar, you’ll hear Nadim Hajje, Vice President, Information Technology & Data Analytics at Omega World Travel, discuss the award-winning Omegalytics which integrates CXone reporting with Amazon's Alexa voice assistant.