Agents want instant, real-time access to everything – including their work schedules. NICE inContact CXone Engagement Manager provides agents with anytime, anywhere mobile scheduling to keep them in-the-know and engaged. It extends your Workforce Management with a mobile app for schedules notifications and shift trades, improving agent visibility and flexibility. Now whether they’re at their desks or on-the-go, agents can view their schedules and take action – all with a tap of a smartphone. As a native component of the CXone unified platform, administration is seamless across contact center applications.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.
A new way to work: Managing permanently remote employees
Making the work-from-home contact center work for agents, customers, and you
Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.