interactions live 2021

Demo Videos

CXone Engagement Manager - Demo Video

Overview

Agents want instant, real-time access to everything – including their work schedules. NICE inContact CXone Engagement Manager provides agents with anytime, anywhere mobile scheduling to keep them in-the-know and engaged. It extends your Workforce Management with a mobile app for schedules notifications and shift trades, improving agent visibility and flexibility. Now whether they’re at their desks or on-the-go, agents can view their schedules and take action – all with a tap of a smartphone. As a native component of the CXone unified platform, administration is seamless across contact center applications.

Demo Videos

Simplify Workforce management

Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.

Webinars

A new way to work: Managing permanently remote employees

Webinars

Making the work-from-home contact center work for agents, customers, and you

Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.