Customers come to Gant Travel for help in planning smooth, error-free travel experiences. But when it came to the more immediate customer experience the company was providing, there was a disconnect. By working with NICE inContact and its CXone solutions, however, Gant Travel has been able to turn its customer service around.
Contact Center Customer Experience Demonstration (Webinar)
Speech and text analytics solutions are often used to gain an understanding of positive and negative sentiment occurring in agent and customer interactions. In this webinar hosted with CRMXchange, we’ll go beyond sentiment, exploring some of the new insights cutting edge analytic technologies can help you to understand and how they affect customer experience and the bottom line.
Make Customer Experience a Competitive Weapon
Is your organization excelling in customer experience maturity, or is there room for improvement? No matter where you fall, we have insights for leveling up. In this NICE webinar, experts share the strategic necessity and ROI for improving customer experience, plus key improvement initiatives to transition from one stage to the next. As you hear our expert present a five-stage customer experience maturity model, is your customer service team in the customer-negligent stage, the customer-champion stage, or somewhere in between?
CXone Unifies 4,000 Global InteliServe™ Contact Center Agents (PDF)
Unisys realized that with a mix of cloud and on-premise contact center technology, it wasn’t optimizing its 16 InteliServe global service desk locations and 4,000 agents. So the company engaged NICE as its partner and with the CXone cloud contact center platform, has unified its locations and agents, raised productivity and reduced costs. It’s even onboarding new clients 50 percent faster and has increased agent productivity by 10 percent.