CXone Helps Radisson Hotel Group Build Guest Relationships, Satisfaction

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Overview

When Radisson Hotel Group moved to NICE inContact’s CXone cloud CX contact center platform, the company reinforced its agents’ central role in the guest experience and the Radisson brand narrative. Guests appreciate the more personalized experience, and C-SAT scores are rising as a result. Meanwhile, other metrics have also improved: Productivity has risen, while cost per contact has fallen.