CXone is a Flexible, Cost-Effective Solution for Aetna Medicare Transition Services

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Overview

Switching from employer health insurance to Medicare can be a confusing process! But having moved from an on-premises system to NICE inContact’s cloud contact center platform, Aetna Medicare Transition Services’ contact center helps customers move seamlessly to a Medicare plan — while using a flexible, cost-effective CX solution that’s had a positive financial impact on the business.