CXone Native-Cloud Contact Center Solutions: Just the Ticket for Omega World Travel

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Overview

Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.