Customer Stories

Call center performance management - CXone Performance Management dashboards


CXone Performance Management (PM) creates a culture of high performance, visibility, and engagement with industry-leading performance management. As part of a comprehensive performance management solution or as a standalone component, Wallboards enable companies to broadcast live updates on TV screens and monitors. Discover how CXone PM's Wallboards can be your silent business partner below.


NICE CXone Omnichannel Routing Brochure (PDF)

Seamlessly connect customers to the right agent across any channel with NICE CXone.


Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.


NICE CXone Personal Connection (PDF)

NICE CXone Personal Connection is a patented proactive outbound dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.