The high-growth orthopedics and sports medicine practice was known for sophisticated, cutting-edge procedures. But its phone system? Not so much. The antiquated system was costing the practice business! Moving to the unified CXone cloud contact center platform was just what the doctor ordered for healthy CX: Calls and scheduling are up, as are patient visits, while call wait time has fallen by more than 70 percent.
CXone is a Flexible, Cost-Effective Solution for Aetna Medicare Transition Services
Switching from employer health insurance to Medicare can be a confusing process! But having moved from an on-premises system to NICE inContact’s cloud contact center platform, Aetna Medicare Transition Services’ contact center helps customers move seamlessly to a Medicare plan — while using a flexible, cost-effective CX solution that’s had a positive financial impact on the business.
CXone helps boost financial services company growth
Ever since this financial services company moved from an archaic on-premises contact center system to NICE inContact’s unified CXone cloud CX platform, it has benefited in a number of ways. Not only are contact center operations more efficient and customer service much improved, but CXone’s versatility and expanded capabilities have also helped the company grow its business tenfold.
A lack of visibility and reporting had put the contact center for the Georgia Department of Revenue’s Motor Vehicle Division on the road to nowhere. But with ready access to critical data and call metrics through CXone, the division can make real-time business decisions, close performance gaps and provide timely coaching—all of which are driving a new level of CX quality.