CXone Proves to be Just What the Doctor Ordered

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Overview

The high-growth orthopedics and sports medicine practice was known for sophisticated, cutting-edge procedures. But its phone system? Not so much.  The antiquated system was costing the practice business! Moving to the unified CXone cloud contact center platform was just what the doctor ordered for healthy CX: Calls and scheduling are up, as are patient visits, while call wait time has fallen by more than 70 percent.