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CXone the right move for Goodwill Industries of San Antonio business services

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To expand its contact center services to new commercial clients, Goodwill Industries of San Antonio Business Services knew it needed to move beyond its outdated and unwieldy technology. The organization’s move to the unified CXone cloud CX platform has provided agility, flexibility and functionality that have led to opportunities for new business and for more jobs for those who rely most on Goodwill.