CXone Unifies 4,000 Global InteliServe™ Contact Center Agents

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Overview

Unisys realized that with a mix of cloud and on-premise contact center technology, it wasn’t optimizing its 16 InteliServe global service desk locations and 4,000 agents. So the company engaged NICE inContact as its partner and with the CXone cloud contact center platform, has unified its locations and agents, raised productivity and reduced costs. It’s even onboarding new clients 50 percent faster and has increased agent productivity by 10 percent.