DentalPlans.com Realizes Gains with NICE inContact CXone

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Overview

DentalPlans.com is an online marketplace for dental savings plans—affordable alternatives to insurance. The company is experiencing rapid growth and relies heavily on its contact center for provider and member care, but also for generating memberships and renewals. Bringing the entire contact center operation onto the CXone platform has improved visibility, transparency, efficiency, productivity and cost savings—all enabling DentalPlans.com to continue to take advantage of its many growth opportunities.