DentalPlans.com is an online marketplace for dental savings plans—affordable alternatives to insurance. The company is experiencing rapid growth and relies heavily on its contact center for provider and member care, but also for generating memberships and renewals. Bringing the entire contact center operation onto the CXone platform has improved visibility, transparency, efficiency, productivity and cost savings—all enabling DentalPlans.com to continue to take advantage of its many growth opportunities.
Customer Experience Maturity Model - Assessment Toolkit (PDF)
As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process. Organizations need to look at a CX maturity model to programmatically transform CX through contact center . This white paper will help you assess your current state of CX maturity level and help you with tools to move to the next level.
Customer Experience Transformation in 2019 (Webinar)
Find out how embracing digital transformation can drive your customer experience (CX) initiatives forward in every area of your organization and all of your customer touchpoints. Listen to a panel of experts as they outline how your organization can be the company your customers want it to be, with every single interaction.
Advanced Chat and Cobrowse for ESCI (PDF) | Call Center Software
Students love chat. Agents love chat. Abandon rates and stress levels dropped. Productivity soared, and satisfaction rose on all fronts. That’s what ECSI, the nation’s largest student loan servicer, found when it moved to NICE inContact’s CX cloud CX platform and implemented its Advanced Chat for CXone, among other products.