interactions live 2021

White Papers

Digital adoption: Learn what’s working for your peers — from your peers

Overview

Get a copy of the definitive guide to digital adoption. This resource reveals data based on responses of contact centers to recent surveys – and provides expert insights and recommendations. It addresses issues that affect CX adoption, including: 

• Demographics of a customer base
• CX feedback from customers
• Top costs of contact centers
• COVID-19’s effect on digital adoption