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Datasheets

Digital Customer Service

Overview

CXone Digital Customer Service enables contact centers to provide a superior customer experience across all the different digital channels today's customers want to use. It is both easy to deploy as well as economical. Contact Centers can flexibly choose from a broad range of digital channels, including all major mobile and social media messaging apps, to connect with their customers in whatever channel they prefer. Agents get a unified desktop for handling all those channels in a single, intuitive interface. Access to customer context and cross-channel interaction history helps them to interact at a more personal level. And using CXone as a single contact center platform for digital customer service makes administration easy and provides a 360 degree view of all channels including reporting and analytics across your entire digital contact center operation.