Provide Agents with Immediate and Meaningful Feedback
Customer feedback plays a critical role in optimizing and maintaining high quality customer interactions. Collecting that feedback in a timely and accurate manner can be tough. With CXone ECHO, you can easily capture and analyze customer input quickly to make necessary changes to processes or agent behaviors—improving customer experiences in short order.
CXone Open Cloud Foundation Helps Commerce Bank (PDF)
Read how NICE CXone Open Cloud Foundation helped Commerce Bank improve call center reliability and overall customer satisfaction.