Although Empire Today was moving forward, its contact center was stuck in the past. Instead of paying $1 million to upgrade it with modern functionality, the company wisely decided to search for a new partner and move to the cloud. Empire chose NICE inContact and the CXone cloud CX platform and has never looked back.
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Managing digital sales for high-value brands, Bridgevine needed a unified contact center platform with superior technology to consolidate its contact centers and improve disaster recovery capabilities. The company found all that and more - including improved productivity, rising CSAT scores and an increase in sales—when it moved to the CXone cloud contact center CX platform.
CXone Solutions Help TruGreen Contact Centers Provide Seamless CX (PDF)
Build long-term relationship with your customers.