OverviewCXone Agent for Microsoft Dynamics consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.
CXone APIs help streamline solar company’s sales process
For a residential solar provider, the lead qualification process for its inside sales team was largely manual, time consuming and error prone. But by using CRM integrations, Studio framework actions and CXone APIs, the company built a new system that has armed inside reps with local-market knowledge and streamlined the sales process. As a result, CX has improved, and sales are up substantially.
Amplifying Inside Sales with AI & CRM in the Contact Center
Learn how to bolster the value of your AI investment by ensuring you have a truly holistic view of your customer preferences and journeys — a view that is only exposed through a seamless integration of your Customer Relationship Management (CRM) and your contact center.
It’s Complicated - The Ultimate Customer Service Guide for a Complex Social Thread
Social media has re-defined the rules of customer service and engagement. Not all social networks are made alike and brands must understand the intricacies of each social network in order to provide the best possible customer experience. Read this eBook for tips and tricks on how to smart technology can help you to succeed in the social customer service arena.