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As 2018 comes to a close, it’s the perfect time to learn about customer experience and customer engagement trends for 2019 and beyond. During this roundtable webinar hosted by CRMXchange, listen as contact center experts share solutions that will allow customers expanded capabilities to resolve issues before speaking with an agent and how that can add to creating a seamless, loyalty-driving experience for the customer. Hear tips on how to prepare for and launch advanced chat BOT and automation in your contact center.