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An Enterprise Guide to 21st Century Customer Engagement

An Enterprise Guide to 21st Century Customer Engagement

Overview

Conversations around your business and your customers are
happening in greater numbers across an increasing number of
communication vehicles every year such as Facebook, Twitter,
forums, email, phone, live chat, blogs, and more. We live in a world
where every business must consider the impact of offering customer
support through multiple communication vehicles . . . as well as what
it means not to offer it.